Maida Nkonye Asata, Daphine Nyangoma, and Chinelo Harriet Okolo, “Optimizing Crew Feedback Systems for Proactive Experience Management in Air Travel”, Int J Sci Res Humanities and Social Sciences, vol. 1, no. 2, pp. 198–215, Dec. 2024, Accessed: Feb. 06, 2026. [Online]. Available: https://mail.ijsrhss.com/index.php/home/article/view/IJSRSSH242542